GENERAL DESCRIPTION
Office Hours is a place to work skills and drills away from the courses you see in class. Want to improve your backside commitment? Weave Poles? Teeter? This is the place for you! We get into the nitty-gritty of agility, and break down those individual skills which will in turn, strengthen your course work in class! This is a 1 hour, drop-in style class with 4 dogs of any level!
WHO IS QUALIFIED TO ATTEND AGILITY OFFICE HOURS?
All participants in Agility Office Hours must be current agility students at Urban Pooch. Additionally, all participants must be in good standing with Urban Pooch and their dog(s) currently up-to-date on all required medical records.
Click here to view our requirements in regards to health records. All exceptions to these standards must already be approved by our staff beforehand.
Please note that it is the responsibility of the client to ensure UPTFC has received all necessary updated medical information about their dog. We do not contact vet offices on the client’s behalf. If a client dog’s health records become out of date in our system, we cannot permit said dog to participate in our services until new paperwork is submitted and can be verified by our staff. This is for the safety of all staff members, clients and pooches. No exceptions will be made without prior arrangement or if they would violate any municipal, state or federal ordinances.
We will not grant refunds or future credit to students who fail to abide by these rules.
HOW TO ENTER & EXIT THE FACILITY FOR AGILITY OFFICE HOURS
ARRIVAL: Please arrive no more than 10-minutes before the start time of your session. When you arrive, please enter the front lobby area (behind white picket fence). A staff member will then welcome you into the main training area when the space is ready and check off your attendance. This ensures we are taking class attendance correctly and not permitting students back into the agility area until we are ready to accommodate the next session of students.
DEPARTURE: Please make sure to exit via our side door on the Southside of the agility room that leads directly to Balmoral Avenue. There are only 15 minutes scheduled between sessions so please make sure to exit in a timely and safe manner so that subsequent students can begin their session on time.
REFUND POLICY
Refund Policy If You Wish to Drop Out of Class
Urban Pooch Training & Fitness Center cannot offer any refunds for training services at this time. All sales are final.
POLICY ON CANCELLATION
Clients who cancel a reservation less than 12 hours prior to the start time of the session will still have that session counted against their total. To cancel a session without penalty, we require 12 hours or more notice. Clients who no-show for a session will still have that session counted against their total.
WHEN DOES MY PACKAGE EXPIRE?
All Agility Office Hours packages expire 90 days from the date of purchase. All sessions still remaining on your package will be forfeited after your package has expired. There will be no refunds or credits granted for unused sessions.
CLEANING FEE & NOTE ABOUT POTTY TRAINING
Please note there is a $20 cleaning fee for dogs who pee and/or poop inside our Sports Annex. The annex is an all turf facility so clean-up from accidents requires our staff to stop class and use special cleaning implements to ensure no damage is done to the turf while still removing any urine/excrement and lingering odor. Please respect the training ring and potty your pooch before entering the training area.
***If you are not confident your pooch is fully potty-trained, then we ask you to work on that BEFORE joining this class.***
APPROPRIATE FOOTWEAR & TURF CLEANLINESS
We cannot permit shoes that are wet, dirty and/or covered in snow and salt onto our turf. Weather in Chicago can often be unpredictable so we ask that you bring an extra, clean pair of shoes with you to class. If you have forgotten an extra pair of shoes, you will need to leave your outdoor shoes in the waiting area while you are in class. Feel free to run the course in your socks if that is easiest!
If your pooch's paws are muddy, wet or covered in snow/salt, please make sure to wipe off their paws in our waiting area before entering the turf arena. There are towels available in the waiting area for your convenience.
